Support

Need help with setup, access, or platform questions?

General Support

For setup help, login issues, webhook questions, or general use of the platform, contact support using your preferred business channel.

Email: support@tradehook.app

Important Note

Support is limited to platform usage, setup guidance, and technical troubleshooting. TradeHook does not provide trading advice, investment advice, or strategy recommendations.

Before Contacting Support

• Confirm whether you are in paper or live mode.
• Review your allowed symbols and gate settings.
• Check webhook logs and trade logs for recent activity.
• Include clear details about the issue and what you expected.